2.1 Clinical Will is a tool that helps a counsellor or psychotherapist prepare a clinical will: documents, messages and an encrypted file their executor can open.

2.2 It is not legal advice, and it is not a continuity or executor service. We do not act for you, contact your clients, or hold your records. The people you name do that.

2.3 The app uses wording and guidance from professional bodies as we understand it at the time of each update. Professional bodies change their requirements. The documents the app writes are drafts for you to check and edit, and you decide what goes into your final clinical will (see clause 9.3). You are responsible for checking that your clinical will meets your body’s current requirements, and for taking advice from your supervisor or a lawyer where you need it.

2.4 Clinical Will is made for counsellors and psychotherapists practising in the UK, and its guidance follows UK professional bodies. We do not market it to people outside the UK. If you buy it from outside the UK, these terms still apply, together with any consumer laws of the country where you live that cannot be excluded, and you are responsible for checking that it suits the rules where you practise.

3.1 When you pay, we give you a personal, non-exclusive, non-transferable licence to use the app in connection with your own professional practice.

3.2 One licence covers one practitioner on up to 2 browsers or devices. Each browser counts separately. If you reach the limit, for example because you have replaced a device, contact us and we will reset your devices. Your executor, initiator and anyone else named in your clinical will do not need a licence or a device of their own: they open your encrypted file, or the signing page, in a web browser, without the app.

3.3 If you forget your PIN and erase the app’s data on a device, your licence stays on that device. You do not need your licence key again, and it does not use up another device. Erasing the app’s data permanently deletes all the data stored in the app on that device. You can only restore it from an encrypted backup. If you have not made a backup, your data cannot be recovered.

3.4 You must use the app lawfully and only in connection with your own practice. You must not share your licence key, sell it, or let anyone else use it. You must not copy, change, resell or reverse engineer the app, except as the law allows.

3.5 When you activate the app on a device, it sends your licence key and a randomly generated device code to our licence check, to validate your licence and count the devices using it. It does this once per device. The service providers involved may also receive normal technical connection information, such as your device’s IP address. The app never sends your clinical will, client details, backup contents or backup password to the licence check. Our privacy policy gives more detail. We may deactivate a key that is shared or used in breach of these terms.

3.6 Ownership. All intellectual property rights in the app and its content, including its template wording, belong to us or our licensors. Your licence gives you the right to use the app as set out in these terms. It does not transfer ownership of any intellectual property to you. The details you enter, and the clinical will and other documents you create with the app, are yours to use for your practice.

3.7 Software made by others. The app includes open-source software and fonts made by others: the pdf-lib library (MIT Licence) and the Jost and Cormorant Garamond fonts (SIL Open Font License). Those parts are governed by their own licences, whose notices are included in the app’s files, and nothing in these terms limits your rights under them.

4.1 The price is a one-off payment shown at checkout. The launch price is £29 until midday (UK time) on 3 November 2026. After that the price is £45. There is no subscription.

4.2 4.2 You buy through Payhip, our online shop. You pay by credit or debit card, and your payment is processed securely by Stripe, our payment provider. We never see your full card details.

6.1 Everything you enter is stored only in the browser on your device. We cannot see it, hold it or recover it. Data stored in the app on your device is not encrypted at rest. The optional PIN controls access to the app screen only. It does not encrypt the data stored on your device. Use the PIN, and make sure your device is secured with a screen lock.

6.2 Your backups are encrypted on your device, with a password only you choose, before they leave it. We never have the password, and it cannot be reset or recovered. The backup is a file that opens in a web browser when the password is entered, so your executor does not need the app or our website to open it.

6.3 For the details of your clients and anyone else you enter, you are the data controller under UK GDPR. You are responsible for having a lawful basis to hold them, and for telling your clients in your own privacy notice how their details will be used if you die or cannot work.

6.4 You are responsible for:

• keeping an up-to-date encrypted backup somewhere other than the device you use the app on, and checking yourself that it opens;

• keeping your backup password safe;

• keeping your clinical will current, including your client list and the people you name;

• making sure your executor has the link to your encrypted file, or the device it is stored on, and that your initiator holds the password;

• keeping your device secure, with a screen lock;

• using the app in a way that keeps your data, for example installing it rather than using a private window, and not clearing your browser’s site data.

6.5 Clearing your browser’s data, using a private window, uninstalling the app, losing or resetting your device, or some browsers’ automatic clean-ups can delete your data. Safari on iPhone, iPad and Mac can delete data from websites not used for 7 days, unless the app is installed. We are not responsible for data lost this way.

6.6 Our use of your personal data. We process a small amount of personal data about you as a buyer: your name, email address and order details (through Payhip), and your licence records (licence key, its status, activation date and random device codes). Our privacy policy, at www.confidenttherapist.org/privacy, explains how we use it and your rights. We are registered with the Information Commissioner’s Office, registration number ZC277287.

6.7 Asking us for help. When you ask us for help, do not send us client details, your clinical will, screenshots showing client information, your backup file or your backup password. We do not need them to help you. If we receive them, we will delete them and tell you we have done so.

7.1 Backups to Dropbox, Google Drive or other storage use those services, under their own terms and privacy policies. Your backup is encrypted on your device before it is sent, and we never receive it.

7.2 The executor agreement is signed electronically using a simple electronic signature: your executor confirms they have read the agreement, types their name and email address and draws their signature, and their device creates a signed PDF recording the agreement’s wording, their details and the date. The agreement travels in the signing link you send, and your executor sends the signed PDF back to you by email. The signing page is hosted by Netlify, which sees a random reference number and normal technical connection information, such as an IP address, as described in our privacy policy. We do not receive the agreement, the signature or the PDF.

7.3 The signature records your executor’s agreement to act. It does not by itself make every part of your clinical will legally effective. Make sure your executor understands the role, keep the signed PDF with your clinical will, and check any further requirements of your professional body or insurer. If your executor will not sign, or you change executor, name a new executor in the app and ask them to sign a new agreement.

7.4 We are not responsible for those services, your browser or your device being unavailable, changing or failing.

8.1 We may update the app to fix problems, reflect changes in professional guidance, or improve it. Once installed, the app works offline, except for the licence check, cloud backups and checking for new versions.

8.2 We aim to keep the app and its licence check available, but we cannot promise they will always be available or free of errors. If we ever stop supporting Clinical Will, we will tell you on our website and, where we can, by email. An app already activated on your device does not need our licence check again and will keep working, although future changes to browsers or operating systems may eventually affect it.

8.3 Your executor file is a single web page. It uses standard, published methods, named in the recovery note inside it, and needs no app, account or website of ours to open. We cannot promise that every future browser or device will open it, so at each annual review open your latest file and enter the password, and make a new one if it does not open.

9.1 If you are a business buyer, the app is provided as it is and as available. We will use reasonable care and skill, and we will fix faults you tell us about as set out in clause 5.2. We do not promise that the app will be free of errors or always available, or that it will meet needs you have not told us about and that are not reasonably apparent from the purpose for which you bought it. Apart from our duty of reasonable care and skill, which we keep, all terms that would otherwise be implied by statute or common law about the app’s quality or fitness for a particular purpose are excluded. This does not mean the app need not do what we describe it as doing: if it does not perform its main functions as described, tell us and clause 5.2 applies. This clause does not apply to consumers.

9.2 We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.

9.3 We are not responsible for:

• loss or corruption of data, where keeping an up-to-date backup and checking it opens, as clause 6.4 asks, would have avoided it;

• the wording you choose to use in your clinical will and other documents. The app’s documents are drafts for you to check and edit (clause 2.3), and you decide what goes into your final version. This does not remove our responsibility under clause 9.2 for errors in the app’s own template wording;

• what other people do or do not do under your clinical will, unless caused by our own faulty instructions or our failure to do what these terms promise;

• loss of profit, business or opportunity.

9.4 Apart from the cases in clause 9.6, our total responsibility to you for everything arising from the app, your licence or these terms, howsoever arising, including for breach of contract or negligence, is limited to the total you paid us for the app. At checkout you confirm that you have read and accept this limit.

9.5 If you are a consumer, clause 9.1 does not apply to you, and nothing in clauses 9.3 or 9.4 limits your statutory rights under the Consumer Rights Act 2015. Those rights include (but are not limited to) your right to have faulty digital content repaired or replaced, or to a price reduction, which can be up to the full price. If the app damages your device or other digital content because we did not use reasonable care and skill, we will repair the damage or compensate you.

9.6 Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit.

10.1 You can stop using the app at any time. Your data stays on your device until you delete it.

10.2 We may end your licence if you break these terms in a serious way, for example by sharing your key or using the app unlawfully. We will tell you by email first where we can.

10.3 Your records are never held back. However your licence ends, you may keep using the app on the devices where it is already activated to open, read, print and export your clinical will, and to make and restore backups, so that you can always meet your duties to your clients. Your encrypted backup file opens without the app in any case (clause 8.3).

11.1 We may update these terms for a valid reason: to reflect a change in the law or in professional body requirements, to deal with a security issue, or to reflect changes to the app or how we provide it.

11.2 We will publish each new version on our website with its date. Before a material change takes effect, we will email you at the address you bought with and give at least 30 days’ notice, unless the change is needed sooner to comply with the law or deal with a security issue.

11.3 A change will not increase the price you have already paid or take away the licence you bought. If a material change would reduce your rights, it will not apply to the licence you have already bought unless you agree to it. The only exception is a change the law requires, or a change strictly needed to deal with a security issue, and then only to the extent needed. Updating the app itself to fix a security problem is not a change to your rights under these terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you buy as a consumer and live in Scotland or Northern Ireland, you can also bring a claim in your local courts, and you keep any protections that the law where you live gives you.